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概要
Technology-inclined professional of 5+ years possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in creating and executing technological solutions, as well as supporting users access to networks and applications. Adept at analyzing system performance and security to drive optimal user experience.
项目
工作经历
Technical Support Analyst
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Analyzed massive quantities of deep-dive information for Big Data projects.
• Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
• Performed quality assurance and quality control assessments of support ticket fulfillment.
• Monitored systems in operation and quickly troubleshot errors.
• Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
Customer Technical Support Analyst
• Assisted with updating technical support best practices for use by the team.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Installed, configured, and maintained computer systems and network connections.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Researched and identified solutions to technical problems.
